Need to return something? It's really simple... just follow the instructions below and we’ll do the rest. If you need any help when returning something to us we are always available for a chat - just call us on 0151 324 2323, Monday to Friday 9-5 excluding Bank Holidays.
How do I return an item to you?
- Please complete a returns form which we will happily email you on request. Please make sure you fill in all your details as required.
- Package up your item carefully, write the returns address on the package and send it back to us. As occasionally items do go astray in the mail we do recommend that you send the parcel using a delivery service that insures you for the value of the goods, such as Royal Mail Recorded Delivery.
- As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.
We can only accept items returned to us within 30 days from the date your order was despatched. All items must be returned to us before a refund or replacement is issued. Please make sure that all seals are intact. Clothing must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please be very careful when trying products on, for example, please ensure you are not wearing make-up or any other product which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.
We will process your return within 3 working days of receipt. You will receive an e-mail to confirm your return has been processed and your exchange dispatched. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please do let us know.
We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. It can take up to 5 working days (sometimes longer depending on your bank's policies) for the refund to be credited to your card. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail firstname.lastname@example.org quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail email@example.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 30 days from receipt of the incorrect item to return it to us.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from KidVicious.co.uk for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. As occasionally items do go astray in the mail we do recommend that you send the parcel using a delivery service that insures you for the value of the goods, such as Royal Mail Recorded Delivery.